An Integrative Framework to Assess and Improve Information Quality Management in Organizations

Information quality has become a decisive factor in organizations since it is the basis of strategic decisions. Many researching lines over the last decade have looked at specific data and information quality issues from different standpoints. Taking care about data and information quality goes beyond the definition of data quality dimensions, and today, there is still a lack of an integrative framework, which can guide organizations in the assessment and improvement of data and information quality in a coordinated and global way. This paper tries to fulfil this gap by proposing a framework which uses the Information Management Process (IMP) concept. It consists of two main components: an Information Quality Management Model structured in Maturity Levels (CALDEA) and an Assessment and Improvement Methodology (EVAMECAL). The methodology allows the assessment of an IMP in terms of maturity levels given by CALDEA, which is used as a guidance for improvements.